Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

Written by Coffee + Dunn
April 15, 2026
Inbox or Ignored Navigating Deliverability in Dynamics 365 Customer Insights – Journeys

You’ve built the campaign. You’ve written the emails. You hit send — and then… crickets. If your messages aren’t landing in the inbox, none of the rest matters.

Email deliverability has never been more complex, and for marketers using Dynamics 365 Customer Insights – Journeys, the stakes are higher than ever. In this webinar, we’re cutting through the noise to show you exactly what’s hurting your deliverability, why it’s costing you revenue, and — most importantly — what you can do about it today.

Here’s what we’ll cover:

    • What’s Changed — Why getting into the inbox is harder than it used to be and what’s driving the shift
    • Where CIJ Customers Struggle — The most common deliverability pitfalls we see marketers run into inside Customer Insights – Journeys
    • The Revenue Impact — What poor deliverability is actually costing your business (the numbers might surprise you)
    • Inside CIJ: What Actually Impacts Deliverability — A practical look at the settings, behaviors, and configurations that affect whether your emails reach their destination
    • 5 High-Impact Fixes You Can Implement Immediately — Actionable steps you can take right after this webinar to start improving your sender reputation and inbox placement

Whether you’re troubleshooting an existing deliverability problem or trying to get ahead of one, this session will give you real answers — not theory.

Take our AI-Era Deliverability Scorecard to audit your sender DNA and find out exactly where you stand.

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