Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.
If your sales representatives treat your CRM like a chore they do once in a while to complete a forecast report, you shouldn’t blame them or the platform. It’s possible that the company that helped you implement the CRM never mapped how your sales, marketing, and...
Dynamics 365 can help you increase engagement and revenue, but your results depend on how well you configure it and who walks you through the process. A lot of mid-market companies spend months on a Dynamics CRM implementation, only to watch the project lose steam...
If your marketing team already uses Dynamics 365, your organization has a greater advantage than most competitors. You can segment customers based on live behavior, score leads in seconds, and start an elaborate customer journey in a few simple steps. Dynamics CRM...
If you're like most enterprise revenue teams, you may often juggle spreadsheets, disconnected sales records, and customer data spread across 3 or 4 platforms at once. Your sales reps can't see the full buyer picture, and your best leads quietly go cold before...
You've seen what happens when your sales, marketing, and service teams use separate playbooks for the same buyer. Leads go cold because you don't follow up in time. Things get worse if your customer data lives across multiple tools that don't communicate with each...