Customer Engagement ServicesMarketing, Sales, Service, Data. It's all here. Get Started with Coffee + Dunn
“Coffee + Dunn executed the scope of work flawlessly and on time. Their team became an extension of ours throughout the duration of our project. They have stellar project management skills, and provided the necessary training in order for us to launch confidently.”
—Michelle Woodside, Director of Marketing | AEI Consultants
Click on any of the below areas to learn more about our services.
Customer expectations are evolving, which means you must redefine the future of sales, marketing, and service. But where do you start? As a trusted advisor with functional expertise, Coffee + Dunn can work with you to plan out your strategy.
Connected Engagement Strategies
Through customer lifecycle mapping and journey strategies, we can learn more about prospects in order to build long-term customer relationships.
Marketing, sales, and services must intersect so that you can orchestrate experiences across customer touchpoints. Improve campaign outcomes by utilizing our omnichannel campaign design and account-based marketing planning services.
Technology Strategy + Planning
For a smooth digital transformation, technology must fit into existing stacks and workflows. That’s why we offer technology transformation planning, technical architecture design, and technology consolidation and retirement planning.
Organizational alignment is the key to a successful digital transformation. Prepare to get everyone on board with our change management and adoption planning, organizational planning and resource modeling, and stakeholder alignment strategy.
Do you know what your customers want to see? Coffee + Dunn’s content assessments and content management modeling and planning can help you cater to audience preferences.
Data + Intelligence Planning
Upgrade your system’s safety and security by taking advantages of our data governance model design, data audit and needs analysis, and data migration and acquisition planning.
Demand Generation Strategies
We offer lead management framework design and lead scoring modeling to help you better evaluate and convert prospects.
Value Measurement + Performance
Not sure how you’ll determine transformation progress or value? Let’s figure things out together with measurement definition and KPIs, value measurement design and visualization, and business case valuation.
We know what it takes to customize and integrate new technology into existing ecosystems. When partnering with Coffee + Dunn, you can be confident that we have a holistic view of how every strategy, tool, and team works together.
We know what infrastructure you need to build connected customer experiences. Let us assess your existing tech stack and make recommendations that better match your organization’s vision.
Dynamics 365 Implementation
Looking to automate and integrated your sales and marketing functions? As a trusted Microsoft partner, we can handle the deployment, implementation, and support of Dynamics 365 Marketing, Sales, Service and Customer Insights.
Microsoft Power Apps Design + Development
Building custom business applications can be complex, but we simplify the experience through Power Apps. We'll develop, build and integrate your custom application, leveraging data from applications like Dynamics 365 to optimize your customers' connected experiences.
Technology + Channel Optimization
Maximizing the value of your technology and channels in combination will result in a more personalized customer impact.
Data Transformation + Migration
Moving data from one system to another might seem simple, but mistakes can create inaccuracies and redundancies. Get the job done right by relying on Coffee + Dunn’s expertise.
Data Governance Modeling
You want to ensure that data is used for its intended purpose and handled according to your policies and procedures. Coffee + Dunn can map out your information system and adjust accordingly.
Once the plan is in place and the technology is implemented, organizations still need to optimize sales and marketing performance. We partner with you through the entire journey, collaborating with your teams to execute, educate, and offer support.
Ready to see connected experiences in action? We’ll handle campaign execution, account-based marketing activation, A/B testing, measurement and analytics, and web performance analysis.
Let us take charge of your digital transformation with change management execution and operations and process improvements.
Content Development + Execution
Generate more leads by creating blog, gated, and sales enablement content with Coffee + Dunn.
Digital transformation is highly profitable, but disruptive. We provide Dynamics 365 user training and technical bootcamps as well as tailored education and capability development to ease the transition.
Technical Resource Support
We understand that transformation isn’t easy. Luckily, you don’t have to have all the answers: We offer staff augmentation and Dynamics 365 customer engagement tech support.
Asset Development + Management
What do your teams need to do their jobs in the wake of transformation? Coffee + Dunn can provide you with marketing and sales templates, forms, and asset assessments.
Success starts with Coffee + Dunn
We are ready to help you align your strategy, technology, and operations to build connected customer experiences.
Learn more about our solutions and how they fit into your business goals.