You've probably seen this play out at your organization. Your marketing team generates leads, your sales team closes new deals, and your customer success team handles the issues your customers raise after the sale. Many mid-market revenue teams live with this kind...
In most organizations, the marketing team usually sends tens or hundreds of leads, but the sales team only works on 10 and ignores or dismisses the rest. If this sounds familiar, you’ve come to the right place. You’ve probably seen your marketing and sales teams...
Watch a practical walkthrough of building better emails in Customer Insights – Journeys (CI-J). We'll cover email best practices, the CI-J basics every marketer should know, and a few lesser-known tips that don't show up in the documentation. We'll also take a look...
Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.
Dynamics 365 can help you increase engagement and revenue, but your results depend on how well you configure it and who walks you through the process. A lot of mid-market companies spend months on a Dynamics CRM implementation, only to watch the project lose steam...
If your marketing team already uses Dynamics 365, your organization has a greater advantage than most competitors. You can segment customers based on live behavior, score leads in seconds, and start an elaborate customer journey in a few simple steps. Dynamics CRM...