Events
Explore upcoming and on-demand events focused on Dynamics 365 Customer Engagement to help you learn, connect, and maximize your CRM experience.
Upcoming Events
5 Ways to Drive Revenue with Copilot and Agents in Customer Insights
Wednesday, June 24th, 2026 | 9am, 12pm, and 3pm EDT There's using AI, and then there's turning AI into measurable business value. So, how do you get there? In this session, we'll break down how Copilot + Agents in Customer Insights can help you: Accelerate audience...
Community Summit NA 2026
Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.
Previously Recorded
60 Tips in 60 Minutes: Dynamics 365 Customer Insights
New releases = new tips. Your latest rapid-fire field guide to getting more from Customer Insights. In 60 minutes, we'll walk through 60 hands-on tips drawn from real Customer Insights – Journeys and Data deployments. No fluff, no generic demo content—just the...
Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys
You've built the campaign. You've written the emails. You hit send — and then… crickets. If your messages aren't landing in the inbox, none of the rest matters. Email deliverability has never been more complex, and for marketers using Dynamics 365 Customer Insights...
Coffee + Cram: Death to the Hand-Off – Eliminating Friction from Lead to Renewal
Modern revenue teams can no longer afford the drop‑offs, delays, and misalignment caused by traditional hand‑offs between marketing, sales, and customer success. Today’s high‑performing organizations are replacing disconnected workflows with unified data, shared...
Orchestrating the Perfect Event in Dynamics 365 CI – Journeys
A beginner-friendly, practical session designed to help you master the full event lifecycle using Dynamics 365 Customer Insights – Journeys. Whether you’re hosting a small workshop or a large-scale conference, this session will equip you with the knowledge and...
