Events
Explore upcoming and on-demand events focused on Dynamics 365 Customer Engagement to help you learn, connect, and maximize your CRM experience.
Upcoming Events
Community Summit NA 2026
Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.
Previously Recorded
Send It Right: Email Basics for Customer Insights – Journeys
Watch a practical walkthrough of building better emails in Customer Insights – Journeys (CI-J). We'll cover email best practices, the CI-J basics every marketer should know, and a few lesser-known tips that don't show up in the documentation. We'll also take a look...
5 Ways to Drive Revenue with Copilot and Agents in Customer Insights
There's using AI, and then there's turning AI into measurable business value. So, how do you get there? In this session, we'll break down how Copilot + Agents in Customer Insights can help you: Accelerate audience creation and campaign execution Generate and...
60 Tips in 60 Minutes: Dynamics 365 Customer Insights
New releases = new tips. Your latest rapid-fire field guide to getting more from Customer Insights. In 60 minutes, we'll walk through 60 hands-on tips drawn from real Customer Insights – Journeys and Data deployments. No fluff, no generic demo content—just the...
Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys
You've built the campaign. You've written the emails. You hit send — and then… crickets. If your messages aren't landing in the inbox, none of the rest matters. Email deliverability has never been more complex, and for marketers using Dynamics 365 Customer Insights...
