Connected Experiences that Fuel Growth
Dynamics Driven Business Results
What We Do
We build effective customer engagements through the strong alignment of technology, operations, and strategy.
The market is dynamic. To outshine competitors, you need purposeful, tailored experiences that improve your reach and better engage your customers. That’s where we come in.
We’re more than a software implementation partner—we’re certified marketing, sales, and service experts with a proven approach to engagement and award-winning advisory, technology, and operational services that enable companies to increase revenue and optimize value for your organization.
How We Help
We love a good challenge.
No one knows your brand better than you. This means that you’re the expert in establishing your growth, value, and advocacy strategies. It also means you’re acutely aware of the challenges facing your organization today—whether it be lack of a customer engagement plan, ensuring you have the right technology + data in place, or even the resources needed to orchestrate the right campaign.
Coffee + Dunn looks at those challenges through a 360-degree view that accounts for functional, technical, and industry perspectives. From connected customer lifecycle mapping, to technology implementation, to demand generation campaign execution and more, our services help you reach your goals no matter where you are on your maturity journey.
The Coffee + Dunn Approach
Technology is only as good as the people and process that support it. In order to positively affect your bottom line, we utilize a holistic approach that allows us to collaboratively plan, build and execute on your business goals.
Plan
Develop the right strategy that aligns your business goals with technology requirements and campaign efforts that feed your bottom line, not drain it.
Build
Apply best practices to evaluate, select and implement technology solutions that help you grow on your maturity journey to a fully connected experience for your customers.
Run
Serve as an extension of your team to optimize technology with powerful campaign orchestration, empowering users on how best to leverage insights to continually achieve their goals.
Where are you on the journey to building connected experiences?
Whether you are building the foundational blocks of your marketing + sales plan or well on your way to a multi-moment, data-driven customer engagement and ready to power with the right AI, we’ll meet you where you’re at on your journey.
A Modern Connected Experience
Success Story: Northrop & Johnson
When Northrop & Johnson, a premier global yacht brokerage approached us, they were looking to modernize their marketing technology to gain valuable customer insights that would improve targeting, deliver personalized customer experiences and increase marketing ROI. Coffee + Dunn delivered all three.
Northrop & Johnson
Premier yacht brokerage cruises into smarter marketing and boosts sales by 70 percent with Dynamics 365 Marketing.