Connected Experiences that Fuel Growth

Let's transform your customer engagement game together.

Knowledge Hub ComputerIntroducing: The Knowledge Hub

Say hello to your gateway to mastering customer engagement

book cover displaying Check-In Pro for Dynamics 365

Simplify check-ins and streamline registration, with direct integration to Dynamics 365 Customer Insights – Journeys and Check-In Pro.

Turn Insights into Action

Stay ahead of the latest news and trends in Dynamics 365 and customer engagement.

What We Do

We help organizations leverage technology to solve their most pressing customer engagement challenges.

Whether it’s a lack of a strategic plan, ensuring you have the right technology + data in place, or even the resources needed to orchestrate the right campaign, our certified marketing, sales, and service experts deliver tailored strategies and actionable plans that enable you to build a fully connected experience for your customers.

From customer lifecycle mapping, to Microsoft Dynamics 365 technology implementation, to demand generation campaign execution and more, we’ll work to help reach your goals no matter where you are on your maturity journey.

Karoline Faradie dynamicscon

How We Help

Let’s turn the art of the possible into reality.

No one knows your brand better than you. This means that you’re the expert in establishing your growth strategies. It also means you’re acutely aware of the challenges facing your organization today.

Coffee + Dunn looks at those challenges through a 360-degree view that accounts for functional, technical, and industry perspectives. Our comprehensive suite of advisory, technology, and operations solutions enables organizations to create personalized, seamless interactions, nurture leads, and drive conversions effectively.

What Our Customers Are Saying

Our 4.6/5 approval rating from survey respondents validated our customer retention strategy, giving purpose to our Account Sales team’s efforts. Coffee + Dunn made capturing that data possible.

Senior Marketing Leader
Rush Enterprises

The relationship between Coffee + Dunn and Microsoft meant that we always had relevant, hands-on support. Because Coffee + Dunn meets with Microsoft’s product engineering team, we could directly raise issues and challenges.

Executive Director of IT
Montgomery County Community College

Coffee + Dunn executed the scope of work flawlessly and on time. Their team became an extension of ours throughout the duration of our project. They provided the necessary training in order for us to launch confidently.

Director of Marketing
AEI Consultants

The Coffee + Dunn Approach

Technology is only as good as the people and process that support it. In order to positively affect your bottom line, we utilize a holistic approach that allows us to collaboratively plan, build and execute on your business goals.

Plan

Develop the right strategy that aligns your business goals with technology requirements and campaign efforts that feed your bottom line, not drain it.

Build

Apply best practices to evaluate, select and implement technology solutions that help you grow on your maturity journey to a fully connected experience for your customers.

Run

Serve as an extension of your team to optimize technology with powerful campaign orchestration, empowering users on how best to leverage insights to continually achieve their goals.

Where are you on the journey to building connected experiences?

Whether you are building the foundational blocks of your marketing + sales plan or well on your way to a multi-moment, data-driven customer engagement and ready to power with the right AI, we’ll meet you where you’re at on your journey.