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Looking to get the most out of Dynamics 365? Start with a complimentary envisioning session.
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Hear From Our Customers
Our 4.6/5 approval rating from survey respondents validated our customer retention strategy, giving purpose to our Account Sales team’s efforts. Coffee + Dunn made capturing that data possible.
Senior Marketing Leader
Rush Enterprises
The relationship between Coffee + Dunn and Microsoft meant that we always had relevant, hands-on support. Because Coffee + Dunn meets with Microsoft’s product engineering team, we could directly raise issues and challenges.
Executive Director of IT
Montgomery County Community College
Coffee + Dunn has been instrumental in accelerating our progress. In just a few months, we’ve seen big improvements and tons of small wins that make a real difference. Their support allows me to focus on other critical areas, knowing our marketing ops are in great hands.
Director of Information Technology
Cerulli Associates
Our Services
We approach every client with our proven methodology of Plan-Build-Run. Guiding you through the development and implementation of new go-to-market strategies, this foundation results in attributable marketing-led revenue.
Advisory
The journey to crafting purposeful interactions with your customers begins with the right strategy. From lifecycle mapping to omnichannel campaign design and technology transformation planning, our Advisory services enable you to build the strategic roadmap needed to ensure your technology and operations are working in support of your business goals. Learn More About Our Advisory Services »
Technology
From Dynamics 365 Marketing, Sales, Service and Customer Insights implementations to data acquisition automation and governance modeling, our team of Microsoft-certified experts translate your business requirements into optimized technology solutions that provide full visibility into how your customers interact, purchase, and ultimately advocate for your company. Learn More About Our Technology Services »
Operations
Speed to value is always important when making technological investments. What happens when you don’t have the resources + expertise in house to deliver? Our Services team leverages your technology stack to orchestrate connected campaigns, provide technical support + education, and improve internal processes that allow you to quickly realize a meaningful impact on your business. Learn More About Our Managed Services »
Frequently Asked Questions (FAQs)
What services does Coffee + Dunn offer?
We provide full-spectrum customer engagement services, including advisory, technology implementation, and operations support, to help organizations create connected experiences that drive growth and optimize value. From customer lifecycle mapping and Dynamics 365 implementation to demand-generation campaign execution, we’ll meet you at your maturity level.
What makes Coffee + Dunn different from other consulting firms?
Our holistic methodology combines functional strategy, technical execution, and industry insights. We’re more than just a marketing or tech shop; we’re integrated advisors. Plus, we collaborate directly with Microsoft’s product engineering teams, shaping D365 capabilities and delivering first-hand support to clients.
Can you help with training and adoption?
Absolutely. We deliver tailored Dynamics 365 training, technical bootcamps, user education, and change-management support to ensure adoption and drive long-term success.
What is the Knowledge Hub?
Our Knowledge Hub offers self-paced courses, live Coffee + Cram webinars, and personalized 1:1 Coffee Break sessions with experts. It’s designed to accelerate adoption, skill-building, and real business impact across Dynamics 365 and the Power Platform.
How can I get started with Coffee + Dunn?
Simply reach out via the contact form above or email us at info@coffee-dunn.com. We’ll meet you where you are, whether you’re just building a strategy or ready to scale AI-driven engagement.
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