This Customer Service Journey demo shows how the Dynamics 365 Customer Service application can create streamlined and automated service communications with contacts and manage the service cases within the system. The demo shows the efficiencies of the system for this journey including an Automated customer service processes.
Feature: Community Summit NA 2026 Recap – Susana Ramos Joins the MSDW Podcast
Community Summit North America 2026 brought the Microsoft Dynamics 365 and Power Platform community together in Nashville—and the conversations didn't stop when the sessions ended. In a new episode of the MSDW Podcast, Susana Ramos, VP of Commercial Services at...



