Thanks for joining Coffee + Dunn in Nashville!
We had a great time connecting with the Microsoft Business Applications community at Community Summit NA 2026. Whether you joined one of our sessions or couldn’t make it this year, you can explore the resources, insights, and practical takeaways from our time at Summit below.
Catch up on what the Coffee + Dunn team shared at Community Summit NA 2026.
Session 01 • Implementation + Strategy
Implementations go sideways for predictable reasons. Susana Ramos, Jackie Hunt, and Kristina Green have seen it firsthand—and they’re sharing the roadmap to avoid the most common, costly mistakes teams make when standing up D365 Customer Insights. From data governance gaps to consent configuration chaos, this session pulls no punches on what actually trips teams up and how to get it right from day one.
What you’ll walk away with
Session 02 • Email Deliverability + Analytics
Your emails are sending—but are they actually landing? Jessica Skinner and Susana Ramos break down the deliverability and analytics tools inside D365 Customer Insights – Journeys that most teams overlook. From decoding complaint rates and click maps to building a reporting framework that tells you the truth, this is the session for marketers who want to stop guessing and start optimizing.
What you’ll walk away with
Whether you’re working through a Customer Insights implementation, trying to improve email performance, or figuring out what’s next for your marketing technology stack, our team is here to help.
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