Six Tips in 60 Seconds: Six Ways AI is Changing Customer Insights

Written by Coffee + Dunn

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June 30, 2026

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Sixin60 - Six Ways AI is Changing Customer Insights

AI-Powered Customer Journeys Are Already Here

What if your customer journeys could build themselves, optimize themselves, and respond to customer behavior in real time?

In this #SixIn60, discover six ways AI is transforming Dynamics 365 Customer Insights today—from creating journeys with natural language and generating SMS content, to optimizing send times, surfacing instant customer insights, triggering real-time engagement, and orchestrating the best channel for every interaction.

AI isn’t just making marketers more efficient—it’s helping them create smarter, more personalized customer experiences at scale.

Watch now to see how AI is changing Customer Insights.

AI, Dynamics 365 Customer Insights, Marketing Automation, Sixin60

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