Six Tips in 60 Seconds: Six Ways AI is Changing Customer Insights

Written by Coffee + Dunn



June 30, 2026



Sixin60 - Six Ways AI is Changing Customer Insights

AI-Powered Customer Journeys Are Already Here

What if your customer journeys could build themselves, optimize themselves, and respond to customer behavior in real time?

In this #SixIn60, discover six ways AI is transforming Dynamics 365 Customer Insights today—from creating journeys with natural language and generating SMS content, to optimizing send times, surfacing instant customer insights, triggering real-time engagement, and orchestrating the best channel for every interaction.

AI isn’t just making marketers more efficient—it’s helping them create smarter, more personalized customer experiences at scale.

Watch now to see how AI is changing Customer Insights.

AI, Dynamics 365 Customer Insights, Marketing Automation, Sixin60

Find what you’re looking for

Stay current

Get our monthly Dynamics 365 insights delivered to your inbox.

SUBSCRIBE →

Relevant Posts

Business professional presenting analytics charts and graphs on whiteboard while explaining B2B go to market strategy.

Blog

Building a B2B Go-to-Market Strategy That Drives Revenue

Here's a quick test. Ask your head of sales and your head of marketing to describe your go-to-market strategy in one sentence each. If you get 2 different answers, you don't have a strategy. You have a slide deck. A lot of B2B companies struggle to execute their...

Calculate Your Revenue Growth Potential in Seconds

Our free Revenue Growth Calculator uses your real numbers to show you your growth score, revenue leakage, and the gaps that hold your revenue back, all in about 2 minutes. How to Calculate Revenue Growth Revenue growth rate is calculated using this formula: Revenue...

5 Ways to Drive Revenue with Copilot and Agents in Customer Insights

There's using AI, and then there's turning AI into measurable business value. So, how do you get there? In this session, we'll break down how Copilot + Agents in Customer Insights can help you: Accelerate audience creation and campaign execution Generate and...