In this week’s #Sixin60 we’re maximizing Customer Insights – Data with Copilot. Our expert Tim Manders breaks it down with six quick tips to help you build better segments, improve predictions, and refine your data strategy.
AI and the Customer Engagement Maturity Framework: From Fragmented to Autonomous
How Do You Move From Fragmented to Autonomous Customer Engagement? AI promises a step-change in how companies attract, win, and grow customer relationships. But in practice, many initiatives stall because teams focus on tools before foundations—treating AI like a...


