Send It Right: Email Basics for Customer Insights – Journeys

Written by Coffee + Dunn

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August 12, 2026

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Send It Right Email Basics for Customer Insights - Journeys

Wednesday, August 26th, 2026 | 9AM, 12PM, 3PM EDT

Join us for a practical walkthrough of building better emails in Customer Insights – Journeys (CI-J). We’ll cover email best practices, the CI-J basics every marketer should know, and a few lesser-known tips that don’t show up in the documentation.

We’ll also take a look at HTML when it’s helpful—nothing complicated, just enough to troubleshoot or make small customizations with confidence. And we’ll cover how to adjust your email theme so your campaigns stay consistent and on-brand. Whether you’re new to CI-J or just want to sharpen what you already know, come ready to pick up a few new tricks.

Save your seat:

09:00 AM (EDT) | REGISTER
12:00 PM (EDT) | REGISTER
03:00 PM (EDT) | REGISTER

Speakers

David Vargas

Senior Technical/AI Architect

A digital marketer at heart, David is Copilot Studio credentialed and leverages his triple certification in Dynamics 365 to architect tailored marketing solutions for clients in the higher education, retail/manufacturing, sports, and business services spaces.

Kristina Green

Sr. Marketing Operations Specialist

With dual Dynamics 365 certifications and deep expertise in marketing automation and RevOps processes, Kristina manages campaign operations end-to-end, from segmentation to data governance and performance reporting.

Dynamics 365 Customer Insights - Journeys, Email Marketing, Email Strategy

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