Six Tips in 60 Seconds: The Latest Customer Insights Gotchas You Need to Know

Ever launched a journey in Dynamics 365 Customer Insights – Journeys and thought… wait, that’s not what should be happening? 👀

You’re not alone.

Even the most experienced marketing teams run into unexpected behavior when building and launching journeys. Between evolving platform updates, complex audience logic, and behind-the-scenes automation rules, small setup details can lead to big surprises.

The good news? Most of these issues are predictable—and preventable—once you know where to look.

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Community Summit NA 2026

Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.