Six Tips in 60 Seconds: Navigating the Fractured Customer Journey

Written by Coffee + Dunn

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September 9, 2025

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Navigating The Fractured Customer Journey

The customer journey isn’t linear anymore, and that’s not a problem; it’s an opportunity. In this fast-paced #Sixin60, Jeff Mikula, Senior Vice President of Advisory Services at Coffee + Dunn, breaks down six essential strategies to help marketers and sales teams thrive in today’s fragmented buyer landscape.

Dynamics 365 Customer Insights, Dynamics 365 Customer Insights - Journeys, Marketing Automation, Marketing Strategy, Sixin60

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