Introducing: The Knowledge Hub
Say hello to your gateway to mastering customer engagement
Making the move to Real-time Journeys?
Reduce transition time by up to 65%
Make the most out of Dynamics 365 Customer Insights with the Rapid Transition Guide to Real-time Journeys
What We Do
We help organizations leverage technology to solve their most pressing customer engagement challenges.
Whether it’s a lack of a strategic plan, ensuring you have the right technology + data in place, or even the resources needed to orchestrate the right campaign, our certified marketing, sales, and service experts deliver tailored strategies and actionable plans that enable you to build a fully connected experience for your customers.
From customer lifecycle mapping, to Microsoft Dynamics 365 technology implementation, to demand generation campaign execution and more, we’ll work to help reach your goals no matter where you are on your maturity journey.
How We Help
Let’s turn the art of the possible into reality.
No one knows your brand better than you. This means that you’re the expert in establishing your growth strategies. It also means you’re acutely aware of the challenges facing your organization today.
Coffee + Dunn looks at those challenges through a 360-degree view that accounts for functional, technical, and industry perspectives. Our comprehensive suite of advisory, technology, and operations solutions enables organizations to create personalized, seamless interactions, nurture leads, and drive conversions effectively.
The Coffee + Dunn Approach
Technology is only as good as the people and process that support it. In order to positively affect your bottom line, we utilize a holistic approach that allows us to collaboratively plan, build and execute on your business goals.
Plan
Develop the right strategy that aligns your business goals with technology requirements and campaign efforts that feed your bottom line, not drain it.
Build
Apply best practices to evaluate, select and implement technology solutions that help you grow on your maturity journey to a fully connected experience for your customers.
Run
Serve as an extension of your team to optimize technology with powerful campaign orchestration, empowering users on how best to leverage insights to continually achieve their goals.
Where are you on the journey to building connected experiences?
Whether you are building the foundational blocks of your marketing + sales plan or well on your way to a multi-moment, data-driven customer engagement and ready to power with the right AI, we’ll meet you where you’re at on your journey.
A Modern Connected Experience
Success Story: Northrop & Johnson
When Northrop & Johnson, a premier global yacht brokerage approached us, they were looking to modernize their marketing technology to gain valuable customer insights that would improve targeting, deliver personalized customer experiences and increase marketing ROI. Coffee + Dunn delivered all three.
Redefining + Redesigning Data
Success Story: Montgomery County Community College (MCCC)
Montgomery County Community College (MCCC) sought to do more than provide quality, affordable education (an impressive feat on its own); it wanted to elevate the way they communicated and engaged with students, a testament to their unwavering commitment to student success and well-being.
Preserving Customer Trust
Success Story: Rush Enterprises
Effective solution alignment is pivotal in enhancing customer retention, and Rush has exemplified this through their strategic approach. By aligning their systems and processes, Rush has been able to leverage the full potential of Dynamics 365 Customer Insights – Journeys, transforming previous challenges into opportunities for growth.