Events
Explore upcoming and on-demand events focused on Dynamics 365 Customer Engagement to help you learn, connect, and maximize your CRM experience.
Upcoming Events
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Previously Recorded
Inbox or Ignored: Navigating Deliverability in Dynamics 365 Customer Insights – Journeys
You've built the campaign. You've written the emails. You hit send — and then… crickets. If your messages aren't landing in the inbox, none of the rest matters. Email deliverability has never been more complex, and for marketers using Dynamics 365 Customer Insights...
Coffee + Cram: Death to the Hand-Off – Eliminating Friction from Lead to Renewal
Modern revenue teams can no longer afford the drop‑offs, delays, and misalignment caused by traditional hand‑offs between marketing, sales, and customer success. Today’s high‑performing organizations are replacing disconnected workflows with unified data, shared...
Orchestrating the Perfect Event in Dynamics 365 CI – Journeys
A beginner-friendly, practical session designed to help you master the full event lifecycle using Dynamics 365 Customer Insights – Journeys. Whether you’re hosting a small workshop or a large-scale conference, this session will equip you with the knowledge and...
So You Wanna Build a Bot?
Ready to take AI to the next level? Watch this in-depth session on how to build your first Agent, a game-changing feature that brings automation and intelligence directly into your web solutions. In this session, you’ll learn: How to Build an Agent: Step-by-step...
