Watch on demand as Jessica Skinner and Tim Manders explore what AI means for users of Dynamics 365 Customer Insights. In this session, you’ll get a firsthand look at Copilot features in both CI – Journeys and CI – Data, plus insights into how generative AI is evolving across the Dynamics 365 Customer Engagement suite.
Before buying and implementing a customer data platform, it's important to understand how you'll use it to solve different pain points. Most organizations and businesses invest heavily in a cutting-edge platform but do not always get the ROI they hope for. The...
Businesses are constantly looking for new ways to personalize customer engagements. However, the amount of data required to scale such personalized experiences across several touchpoints makes this goal a challenge. New customer engagement technologies are stepping...
Tuesday, September 30th | 9am, 12pm, 3pm EDT Are you ready to become an omnichannel marketing champion? We'll cover 50 powerful tips on Dynamics 365 Customer Insights with tricks, know-how, and best practices spanning core areas of the tool. We'll also brief...