We all know that security deserves more than a minute. So yes, this video technically runs a little long... but when it comes to protecting data and managing access, every second counts! Watch as Karoline Faradie shares 6 Security Tips for Dynamics 365 Customer...
Before buying and implementing a customer data platform, it's important to understand how you'll use it to solve different pain points. Most organizations and businesses invest heavily in a cutting-edge platform but do not always get the ROI they hope for. The...
The default CRM setup only records data about and for one-on-one customer interactions. Imagine a situation where your sales and customer service teams have a complete, 360-degree view of each customer from the CRM. They can see every prior engagement with the...
In this #Sixin60, Susana Ramos breaks down Six Benefits to Subscribing to the Knowledge Hub. Don't miss these highlights for why the Knowledge Hub is a smart investment in your growth.
Today, companies of all shapes and sizes are embarking on a journey for artificial intelligence. While a few have made a rapid start, most are still trying to figure out where, when, and how to use AI. As with most new technologies, it's important to understand the...
Is it a Copilot? An agent? Both? Choosing between Copilot features and AI agents can feel tricky when you’re focused on your pipeline, but we’re here to help. In this series, we’ll unpack the differences and share practical use cases for sales and marketing to help...