AI-Powered Customer Journeys Are Already Here What if your customer journeys could build themselves, optimize themselves, and respond to customer behavior in real time? In this #SixIn60, discover six ways AI is transforming Dynamics 365 Customer Insights today—from...
There's using AI, and then there's turning AI into measurable business value. So, how do you get there? In this session, we'll break down how Copilot + Agents in Customer Insights can help you: Accelerate audience creation and campaign execution Generate and...
Join Coffee + Dunn at Community Summit NA 2026 in Nashville for two practical, no-fluff sessions on Dynamics 365 Customer Insights, email deliverability, and real-world implementation strategies. Learn from experienced practitioners and walk away with actionable insights you can apply immediately.
If your sales representatives treat your CRM like a chore they do once in a while to complete a forecast report, you shouldn’t blame them or the platform. It’s possible that the company that helped you implement the CRM never mapped how your sales, marketing, and...
Dynamics 365 can help you increase engagement and revenue, but your results depend on how well you configure it and who walks you through the process. A lot of mid-market companies spend months on a Dynamics CRM implementation, only to watch the project lose steam...
If your marketing team already uses Dynamics 365, your organization has a greater advantage than most competitors. You can segment customers based on live behavior, score leads in seconds, and start an elaborate customer journey in a few simple steps. Dynamics CRM...