You just invested thousands in Dynamics 365 Customer Insights. Your team logs in, stares at the dashboard, and has no idea where to start. Sound familiar? Most companies skip proper training and wonder why their expensive platform sits unused. The software works...
Buying a CRM doesn't always mean your team will use it. Most sales reps resist adopting new software because they see it as extra work rather than a helpful tool. That resistance kills even the best implementations. The difference between success and failure comes...
In this episode of The Hot Seat Podcast, Coffee + Dunn joins host Marie Wiese for an insightful discussion on the rapidly changing Sales and Marketing landscape in 2026. We share practical perspectives on where organizations are struggling, where they’re...
Most Dynamics 365 implementations fail because of one thing: people don't know how to use the system. You can have the best technology in the world, but if your team can't work with it, you've wasted your investment. A solid Dynamics 365 training plan fixes this....
The same conversation occurs in boardrooms across the country each and every quarter. Revenue is flat. Pipeline conversion is sluggish. Customer acquisition costs keep climbing. Inevitably, someone points at the CRM system. "We need a new platform." "Our marketing...
Ever launched a journey in Dynamics 365 Customer Insights – Journeys and thought… wait, that’s not what should be happening? 👀 You’re not alone. Even the most experienced marketing teams run into unexpected behavior when building and launching journeys. Between...