Feature: Dynamics 365 CI – Journeys Updates w/PartnerTalks

In this PartnerTalks session, Director of Marketing Services Susana Ramos sat down with Rick McCutcheon to share exciting updates to Dynamics 365 Customer Insights – Journeys, the importance of looking beyond technology for CE success, and where to find us at Summit NA.

Relevant Posts

A person sits at a wooden table in an office, using a laptop with a data dashboard displayed. The room has blue chairs and a calm, focused atmosphere.

CRM with Marketing Automation: Benefits, Tools, and Challenges

The default CRM setup only records data about and for one-on-one customer interactions. Imagine a situation where your sales and customer service teams have a complete, 360-degree view of each customer from the CRM. They can see every prior engagement with the...

Knowledge Hub Computer

Introducing The Knowledge Hub: Your Gateway to Mastering Customer Engagement

Feels obvious, but tech moves fast. We have to keep pace with new approaches, new features, new tools…the list goes on. Add AI into the mix and it’s easy to feel like you’re always one step behind. In Dynamics 365 CE, that means exploring new ways to increase lead...

A person works on a laptop displaying charts and graphs, with a focus on data analysis. A small potted plant and notebook are nearby, creating a focused, productive atmosphere.

Customer Data Platform vs. CRM: What’s the Difference?

In the current digital environment where customers expect personalized experiences at every turn, data is king. However, you must go beyond simply collecting data to gain a true competitive advantage. You need a way to unify and deploy it, hence the CRM vs CDP...

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Dynamics 365 Customer Insights - Journeys, Marketing Automation, Marketing Strategy, Marketing Technology, Sales and Marketing Alignment