Feature: Dynamics 365 CI – Journeys Updates w/PartnerTalks

In this PartnerTalks session, Director of Marketing Services Susana Ramos sat down with Rick McCutcheon to share exciting updates to Dynamics 365 Customer Insights – Journeys, the importance of looking beyond technology for CE success, and where to find us at Summit NA.

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What Is Customer Data Platform Integration and Why It Matters

Many organizations are increasing customer touchpoints to increase visibility and improve customer experiences. Every touchpoint is an opportunity to build personalized experiences and connections that fuel growth. However, if those experiences are fragmented and...

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5 Keys to Success in AI Adoption

Today, companies of all shapes and sizes are embarking on a journey for artificial intelligence. While a few have made a rapid start, most are still trying to figure out where, when, and how to use AI. As with most new technologies, it's important to understand the...

Copilot VS AI Agents

Copilot vs. AI Agents for Dynamics 365: What’s Best for Customer Engagement? (Pt. 1)

Is it a Copilot? An agent? Both? Choosing between Copilot features and AI agents can feel tricky when you’re focused on your pipeline, but we’re here to help. In this series, we’ll unpack the differences and share practical use cases for sales and marketing to help...

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Dynamics 365 Customer Insights - Journeys, Marketing Automation, Marketing Strategy, Marketing Technology, Sales and Marketing Alignment