Dynamics 365 Marketing is now Dynamics 365 Customer Insights – Journeys. Learn more here.
Senior Solution Consultant Tyler McClain explains on the Microsoft Dynamics 365 Blog how using natural language in Query Assist, part of AI-powered Copilot within Dynamics 365 Marketing, can empower marketers to target the right audience with ease. Read the full blog here.
Managing customer relationships can feel overwhelming. You're juggling emails, tracking leads, handling service requests, and trying to keep everyone on your team in sync. Sound familiar? Dynamics 365 Customer Engagement solves this challenge by putting all your...
Thursday, June 26, 2025 AI is all the rage, but what does that mean for users of Dynamics 365 Customer Insights? In this session, attendees will learn about Copilot features in both CI - Journeys (formerly Marketing) and CI - Data, along with what to expect as...
Picture this: You’re running a business and want to reach your customers right when they’re ready to engage, not a minute too soon or too late. That’s where Dynamics 365 Customer Insights - Journeys steps in. This helps you craft experiences that make your...