Dynamics 365 Customer Insights – Journeys: Avoiding Journey Disruption

On July 1, 2024, active journeys in the real-time journeys area that were created on or before May 5, 2022 will stop working. To avoid disruption and follow the steps outlined in this video.

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Tuesday, September 30th | 9am, 12pm, 3pm EDT Are you ready to become an omnichannel marketing champion? We'll cover 50 powerful tips on Dynamics 365 Customer Insights with tricks, know-how, and best practices spanning core areas of the tool. We'll also brief...

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Customer Data Platform Implementation: Strategy, Phases & More

Never before have marketing, sales, and customer service teams had as much customer data as they have now. Yet, many customers feel businesses understand them less. The disconnect is because of one key problem: data remains fragmented in a vast array of siloed...

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CRM with Marketing Automation: Benefits, Tools, and Challenges

The default CRM setup only records data about and for one-on-one customer interactions. Imagine a situation where your sales and customer service teams have a complete, 360-degree view of each customer from the CRM. They can see every prior engagement with the...

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Dynamics 365 Customer Insights, Dynamics 365 Customer Insights - Journeys, Dynamics 365 Marketing, Marketing Automation, Marketing Technology, Outbound to Real-time, Real-time Journeys