Resources
Blog
On-Demand: Six Secrets to Copilot Success in Customer Engagement
In this engaging on-demand webinar, you'll discover how to harness the power of Copilot to drive commercial success and transform your business operations. Thomas Manders, Founder + Managing Director of Coffee + Dunn, along with Rick McCutcheon, strategic advisor...
The Power of Signature Moments Across the Customer Experience
We are operating at a time when customers have tremendous power. Today’s consumer is equipped with more access, knowledge, choice, and voice over the brands with which they interact. In addition, they are more informed, connected, and influential over the many...
Six Tips in 60 Seconds: Mastering Emails in Real-time Journeys
Meet your new brainstorming partner: Copilot in Dynamics 365 Customer Insights - Journeys. In this week's #sixin60 series, we cover tips to leverage AI + other top features to make the most of your email...
Whitepapers
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Recorded Webinars & Demos
Dynamics 365 Customer Insights – Journeys: Avoiding Journey Disruption
On July 1, 2024, active journeys in the real-time journeys area that were created on or before May 5, 2022 will stop working. To avoid disruption and follow the steps outlined in this video.
Webinar: Empowering Marketing Teams with a Customer Data Platform
Disparate data, limited insights, struggling loyalty...these are just a few challenges marketers are up against today. Watch this engaging webinar as Thomas Manders, Managing Director of Coffee + Dunn, and Ayushman Jain, Sr. Director of Product Management +...
Dynamics 365 Connected Experience Demo: Non-Profit/Association Pt. 3
This Customer Service Journey demo shows how the Dynamics 365 Customer Service application can create streamlined and automated service communications with contacts and manage the service cases within the system.
Success Stories
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