Resources
Blog
[Webinar] AMA: Transition to Real-time Journeys
Wednesday, Feb 19 | 9am PST / 12pm EST The countdown is on! With the removal of Outbound marketing this June, the time to move to Real-time Journeys is now. Are you ready? Join us for an Ask Me Anything (AMA) event where subject matter experts from Coffee + Dunn,...
5 Key Trends in Marketing Automation in 2025
What’s Next in Marketing Automation – Mapping 5 Key Trends of 2025 A new fiscal year brings a newfound sense of focus and optimism to organizations looking to deliver renewed customer value, incremental growth, and aspirational cross-functional efficiency. As...
Six Tips in 60 Seconds: Mobile Optimized Emails
Over half of all emails are opened on mobile devices. Mobile optimization isn’t just a nice-to-have—it’s a must! Check out our latest #sixin60 for simple, effective tips to make your emails drive results on any...
Live Events + Webinars
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Recorded Webinars + Demos
Dynamics 365 Customer Insights – Journeys: Avoiding Journey Disruption
On July 1, 2024, active journeys in the real-time journeys area that were created on or before May 5, 2022 will stop working. To avoid disruption and follow the steps outlined in this video.
Webinar: Empowering Marketing Teams with a Customer Data Platform
Disparate data, limited insights, struggling loyalty...these are just a few challenges marketers are up against today. Watch this engaging webinar as Thomas Manders, Managing Director of Coffee + Dunn, and Ayushman Jain, Sr. Director of Product Management +...
Dynamics 365 Connected Experience Demo: Non-Profit/Association Pt. 3
This Customer Service Journey demo shows how the Dynamics 365 Customer Service application can create streamlined and automated service communications with contacts and manage the service cases within the system.
Success Stories
Coffee + Dunn gets creative to help The Miami Dolphins host more than just football at The Hard Rock Stadium
Emptied Sports Stadiums Tackle Losses With New Experiences Source: The Wall Street Journal Drive-ins, weddings and dinosaur safaris help keep jobs—but can’t compete with game-day revenues Dinosaur safari “Jurassic Quest” came to Foxborough, Mass.’s Gillette Stadium...
Efficient Automated Event Communication Increases Rsvps For Northrop & Johnson
Northrop & Johnson, a global luxury yacht company hosts numerous events globally each year. Unfortunately, there was no automated process in place to arrange, execute, and follow up on each event, from initial planning to promotion to attendee registration to...
Northrop & Johnson Sees Increased Marketing Insights From On Brand, Segmented Newsletter Send
A luxury yacht company, Northrop & Johnson had been using a standalone email marketing tool to communicate with its prospects and clients, but was not able to do more than just sending one-off emails. The firm was not able to see interactions with prospects and...
Federal Agency Automates Constituent Marketing
This federal government agency, made up of seven distinct bureaus, struggled with numerous silos within their operational structure. Further the client was challenged with outdated software solutions that had become increasingly expensive to maintain and...
Top 10 Financial Services Firm Improves Marketing Productivity
A Top 10 financial service firm wanted to improve campaign visibility and transform their marketing operational processes to improve productivity. The firm was challenged with a lack of centralized tools for marketers to consistently track project data, manage...
Whitepapers
Maximize the ROI on Your Marketing Automation Implementation
40% of companies that have stayed consistent in fully deploying their market automation technologyfor two years or moresee a measurableimpact on revenue