Customer Journey Orchestration

As Dynamics 365 Marketing solutions subject matter experts, Microsoft asked Coffee & Dunn to develop a Dynamics 365 Marketing Customer Journey Orchestration demo for the Microsoft Technical Specialists. Customer Journey Orchestration (CJO) is the latest feature set within Dynamics 365 Marketing that enables companies to engage with their customers in real time. With CJO, you can incorporate a broader set of data sources to create content tailored to each customer, build interactions triggered by real-time customer behavior and use AI to select the best channel for each person.

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Dynamics 365 Customer Insights Demo

Dynamics 365 Customer Insights Demo

See how Contoso Coffee uses Dynamics 365 Customer Insights – Journeys and Data to deliver personalized, data-driven marketing. Follow a real customer journey from ad click to purchase, powered by AI, automation, and unified data. Watch the demo and explore what’s...