Customer Journey Orchestration

As Dynamics 365 Marketing solutions subject matter experts, Microsoft asked Coffee & Dunn to develop a Dynamics 365 Marketing Customer Journey Orchestration demo for the Microsoft Technical Specialists. Customer Journey Orchestration (CJO) is the latest feature set within Dynamics 365 Marketing that enables companies to engage with their customers in real time. With CJO, you can incorporate a broader set of data sources to create content tailored to each customer, build interactions triggered by real-time customer behavior and use AI to select the best channel for each person.

Relevant Posts

Your Microsoft Dynamics 365 Revenue Engine Is Running…But Is It Earning?

Microsoft Dynamics 365 is one of the most capable revenue platforms on the market. It’s also one of the most underutilized. The gap between what Microsoft Dynamics can do and what most organizations actually get from the platform isn’t a technology problem - it’s...

5 Reasons Pipeline Velocity Should Be on Every Marketer’s Dashboard

With 20 years of experience in marketing operations, Susana oversees Coffee + Dunn’s marketing strategy and leads the Managed Services team—aligning brand, demand generation, and revenue initiatives to drive measurable impact and scalable growth.As a marketing...

Leading Dynamics CRM Training Providers for Real ROI

Go-live day comes and goes. Your team logs into Dynamics 365, fumbles through the interface, and goes right back to the spreadsheets they've always used. You've spent months on the implementation and watched your budget go with it, yet adoption stays flat across...