Driving better customer engagement with a customer data platform takes more than just picking the right software and turning it on. To see real results, your business needs a thoughtful approach that goes beyond the initial setup. But most businesses go wrong at the...
Contrary to popular belief, implementing a new software solution successfully takes more than the proverbial simple flip of a switch. There's no stressing enough that any piece of technology only works as well as the process and people it supports, which means...
Forget vanity metrics. Real growth comes from strategy, alignment, and action. In this #SixIn60 we're covering six things leaders are doing differently to measure value.
We're sharing six exciting features for events in Dynamics 365 Customer Insights - Journeys. Which feature are you most excited about?
Modern marketing is much more than just converting leads into buying customers. It's about long-lasting relationships, which require robust customer lifecycle marketing strategies to build. But what exactly do these strategies look like, and how can you use the right...
Big list = better marketing, right? Not quite. In this session, we'll discuss how to build smarter, more dynamic audiences with Microsoft Dynamics 365 Customer Insights – Journeys. You'll learn: What makes a strong audience The risks of poor audience definition When...
The pressure to show marketing impact is greater than ever, but disconnected data, unclear metrics, and outdated dashboards full of vanity metrics still remain. So, what gives? Learn how to: Track ROI with precision across channels and campaigns Leverage Dynamics 35,...
We all know that security deserves more than a minute. So yes, this video technically runs a little long... but when it comes to protecting data and managing access, every second counts! Watch as Karoline Faradie shares 6 Security Tips for Dynamics 365 Customer...
When researching and perusing through a daunting list of customer data platforms, you may be spoiled for choice. Each platform looks much like the next one. Perhaps you haven't mapped out your needs first, which would help you match them to specific features. Where...
Let’s be honest, your content might be charming, but is it actually converting? In this video, Susana Ramos is sharing 6 sneaky mistakes in content that could be hurting your bottom line, and how to solve for them. Content is still king—but even royalty needs a...