This Customer Service Journey demo shows how the Dynamics 365 Customer Service application can create streamlined and automated service communications with contacts and manage the service cases within the system. The demo shows the efficiencies of the system for this journey including an Automated customer service processes.
Customer Data Platform Requirements – Complete Checklist
When researching and perusing through a daunting list of customer data platforms, you may be spoiled for choice. Each platform looks much like the next one. Perhaps you haven't mapped out your needs first, which would help you match them to specific features. Where...