Dynamics 365 Connected Experience Demo: Non-Profit/Association Pt. 3

This Customer Service Journey demo shows how the Dynamics 365 Customer Service application can create streamlined and automated service communications with contacts and manage the service cases within the system. The demo shows the efficiencies of the system for this journey including an Automated customer service processes.

View pt. 1 + pt. 2 of the Dynamics 365 Connected Experience Demo at any time.

 

Relevant Posts

Man with glasses writes on a glass board in an office. Keywords like "Lead" and "Database" are visible. The scene conveys focus and analysis.

Customer Data Platform Requirements – Complete Checklist

When researching and perusing through a daunting list of customer data platforms, you may be spoiled for choice. Each platform looks much like the next one. Perhaps you haven't mapped out your needs first, which would help you match them to specific features. Where...