Learn more on all things D365 Customer Insights Oct 13-17, 2024 | San Antonio Join Coffee + Dunn experts as we share essential tips for mastering Dynamics 365 Customer Insights - Journeys, how to implement a modern consent management approach, and the fundamentals of...
It’s official: As of June 30, 2025, the Outbound marketing module is gradually being removed. To avoid interruptions, stop using Outbound marketing and transition to Real-time Journeys. If you’re still using Outbound marketing (OBM), we’ve got some info for you on...
Solution alignment allows Rush Enterprises to enhance customer retention through personalization and accelerated system adoption Effective solution alignment is pivotal in enhancing customer retention, and Rush has exemplified this through their strategic approach....
On July 1, 2024, active journeys in the real-time journeys area that were created on or before May 5, 2022 will stop working. To avoid disruption and follow the steps outlined in this video.
Montgomery County Community College (MCCC) sought to do more than provide quality, affordable education (an impressive feat on its own); it wanted to elevate the way they communicated and engaged with students, a testament to their unwavering commitment to student...
This New Member & Member Management Journey demo shows an ideal end-to-end member journey including automated contact creation, event management and contact opt-out.
This Donor Management journey demo shows a journey focused on donor stewardship and the personalization available in Dynamics 365.
Omnichannel marketing is the newest evolution in modern marketing. While multichannel marketing delivers the same message across channels that matter most to your target audience, omnichannel marketing takes a broader, more dynamic approach. It orchestrates...
Marketing + Technology = Transformation There’s a hole in the capabilities of many organizations. It’s the function that combines marketing know-how with technology expertise. Whether these capabilities are possessed by one person or a team, organizations that have...
With much fanfare in 2013, Microsoft launched Microsoft Dynamics Marketing (now Dynamics 365 Customer Insights – Journeys) to complement its successful Dynamics CRM offering. On the heels of its 2012 acquisition of Marketing Pilot, Microsoft set out to develop an...