Today’s students expect more than just academic instruction; they want experiences that resonate with their personal identities and aspirations. To achieve this, institutions must prioritize creating environments where students feel empowered to drive their own...
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Marketing Automation
Feature: Dynamics 365 CI – Journeys Updates w/PartnerTalks
In this PartnerTalks session, Director of Marketing Services Susana Ramos sat down with Rick McCutcheon to share exciting updates to Dynamics 365 Customer Insights - Journeys, the importance of looking beyond technology for CE success, and where to find us at Summit NA.
Six Tips in 60 Seconds: Understanding Consent in Real-time Journeys
Consent is a critical focus in today’s marketing landscape. Watch our latest #Sixin60 video for quick tips on how consent is managed within Dynamics365 Customer Insights - Journeys.
Checklist: Transitioning from Outbound to Real-time Journeys
As of June 30, 2025, the Outbound marketing module is gradually being removed. To avoid interruptions, stop using Outbound marketing and transition to Real-time Journeys (RTJ). Bookmark this checklist for valuable insights and actionable steps to help migrate your...
Will we see you at Summit NA?
Learn more on all things D365 Customer Insights Oct 13-17, 2024 | San Antonio Join Coffee + Dunn experts as we share essential tips for mastering Dynamics 365 Customer Insights - Journeys, how to implement a modern consent management approach, and the fundamentals of...
The Countdown is On! What to Expect with the Removal of Outbound in D365 CI – Journeys
It’s official: As of June 30, 2025, the Outbound marketing module is gradually being removed. To avoid interruptions, stop using Outbound marketing and transition to Real-time Journeys. If you’re still using Outbound marketing (OBM), we’ve got some info for you on...
Preserving customer trust through Dynamics Customer Insights + Customer Voice
Solution alignment allows Rush Enterprises to enhance customer retention through personalization and accelerated system adoption Effective solution alignment is pivotal in enhancing customer retention, and Rush has exemplified this through their strategic approach....
Dynamics 365 Customer Insights – Journeys: Avoiding Journey Disruption
On July 1, 2024, active journeys in the real-time journeys area that were created on or before May 5, 2022 will stop working. To avoid disruption and follow the steps outlined in this video.
Success Story: Redefining + Redesigning Data with Dynamics 365 Customer Insights
Montgomery County Community College (MCCC) sought to do more than provide quality, affordable education (an impressive feat on its own); it wanted to elevate the way they communicated and engaged with students, a testament to their unwavering commitment to student...
Dynamics 365 Connected Experience Demo: Non-Profit/Association Pt. 2
This New Member & Member Management Journey demo shows an ideal end-to-end member journey including automated contact creation, event management and contact opt-out.