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Dynamics 365 Marketing

Customer Data Platform vs. CRM: What’s the Difference?

Customer Data Platform vs. CRM: What’s the Difference?

In the current digital environment where customers expect personalized experiences at every turn, data is king. However, you must go beyond simply collecting data to gain a true competitive advantage. You need a way to unify and deploy it, hence the CRM vs CDP debate....

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B2B Customer Engagement Explained: Tools, Metrics & Mistakes

B2B Customer Engagement Explained: Tools, Metrics & Mistakes

B2B customer engagement isn’t about showing up when something’s broken. Or sending a check-in email after six months of silence. Real engagement today means being proactive. It means understanding your customer’s goals, pain points, and timing, often before they say a...

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23 Email Marketing Automation Examples That Actually Work

23 Email Marketing Automation Examples That Actually Work

We all know Tony Stark—the genius billionaire who can build a suit mid-air. But let’s not forget J.A.R.V.I.S.—the loyal AI assistant working behind the scenes, automating, optimizing, and saving Stark from total chaos more times than we can count. Now imagine...

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B2C Marketing Automation: Tools, Tips, and Examples

B2C Marketing Automation: Tools, Tips, and Examples

B2C marketing automation transforms how businesses connect with customers. Instead of sending generic messages to everyone, it lets you deliver the right message to the right person at exactly the right moment. Think about it. When you abandon a shopping cart, receive...

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