Six Tips in 60 Seconds: Understanding Consent in Real-time Journeys

Consent is a critical focus in today’s marketing landscape. Watch our latest #Sixin60 video for quick tips on how consent is managed within Dynamics365 Customer Insights – Journeys.

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A person in a denim shirt works on a laptop at a standing desk. The screen displays software, and wireless earbuds rest nearby, creating a focused, tech-driven atmosphere.

Customer Data Platform Implementation: Strategy, Phases & More

Never before have marketing, sales, and customer service teams had as much customer data as they have now. Yet, many customers feel businesses understand them less. The disconnect is because of one key problem: data remains fragmented in a vast array of siloed...

CRM with Marketing Automation: Benefits, Tools, and Challenges

The default CRM setup only records data about and for one-on-one customer interactions. Imagine a situation where your sales and customer service teams have a complete, 360-degree view of each customer from the CRM. They can see every prior engagement with the...

Introducing The Knowledge Hub: Your Gateway to Mastering Customer Engagement

Feels obvious, but tech moves fast. We have to keep pace with new approaches, new features, new tools…the list goes on. Add AI into the mix and it’s easy to feel like you’re always one step behind. In Dynamics 365 CE, that means exploring new ways to increase lead...