Six Tips in 60 Seconds: Understanding Consent in Real-time Journeys

Consent is a critical focus in today’s marketing landscape. Watch our latest #Sixin60 video for quick tips on how consent is managed within Dynamics365 Customer Insights – Journeys.

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What Is Customer Data Platform Integration and Why It Matters

Many organizations are increasing customer touchpoints to increase visibility and improve customer experiences. Every touchpoint is an opportunity to build personalized experiences and connections that fuel growth. However, if those experiences are fragmented and...

5 Keys to Success in AI Adoption

Today, companies of all shapes and sizes are embarking on a journey for artificial intelligence. While a few have made a rapid start, most are still trying to figure out where, when, and how to use AI. As with most new technologies, it's important to understand the...

Copilot vs. AI Agents for Dynamics 365: What’s Best for Customer Engagement? (Pt. 1)

Is it a Copilot? An agent? Both? Choosing between Copilot features and AI agents can feel tricky when you’re focused on your pipeline, but we’re here to help. In this series, we’ll unpack the differences and share practical use cases for sales and marketing to help...