Architecting the right journey isn’t just about sending messages to reach customers—it’s about understanding them at every touchpoint, from the moment they enter the journey to the moment they reach the intended goal.
This week’s #Sixin60 gives a peek into tips + tricks in Dynamics 365 Customer Insights – Journeys that enables each customer to follow the right communication path at the right time.
When’s the last time you sat down and planned—I mean, really planned—a campaign? It’s not easy, I know. Whether you’re launching a new product, increasing brand awareness, or driving customer retention, getting your strategy right can make or break your goals. A...
Managing customer relationships can feel overwhelming. You're juggling emails, tracking leads, handling service requests, and trying to keep everyone on your team in sync. Sound familiar? Dynamics 365 Customer Engagement solves this challenge by putting all your...
Watch on demand as Jessica Skinner and Tim Manders explore what AI means for users of Dynamics 365 Customer Insights. In this session, you'll get a firsthand look at Copilot features in both CI - Journeys and CI - Data, plus insights into how generative AI is...