Six Tips in 60 Seconds: Copilot Agents for Real-time Journeys

It’s no secret that AI tools are transforming the way we work. In this #Sixin60 video, explore how AI-driven Copilot features in Dynamics 365 Customer Insights – Journeys can streamline your workflow and elevate your marketing execution.

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The default CRM setup only records data about and for one-on-one customer interactions. Imagine a situation where your sales and customer service teams have a complete, 360-degree view of each customer from the CRM. They can see every prior engagement with the...

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