Feels obvious, but tech moves fast. We have to keep pace with new approaches, new features, new tools…the list goes on. Add AI into the mix and it’s easy to feel like you’re always one step behind.
In Dynamics 365 CE, that means exploring new ways to increase lead conversion, optimize your campaigns, accelerate deal wins, and turn that customer service case into a new advocate. How do you stay ahead?
Enter: The Knowledge Hub.
What is the Knowledge Hub?
The Knowledge Hub is a learning tool designed to help marketers, sales teams, and customer engagement pros get the most out of their Microsoft ecosystem, with a particular focus on Dynamics 365 CE and the Power Platform.
But this isn’t just another library of how-to videos. It’s a living, breathing resource center packed with scenario-based learning, expert guidance, and real-world solutions on tools and functional best practices.
What You’ll Find Inside
Here’s what’s brewing in The Knowledge Hub:
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- Self-Paced Courses
Learn on your own schedule with structured, course-based content that walks you through real use cases, with actionable steps covering Dynamics 365 CI/CE, Power Platform, and more, from how-to guides to expert tips. Learn best practices to master product features and solve key challenges. - 1:1 Coffee Breaks with Experts
Book time with Coffee + Dunn’s seasoned consultants for personalized guidance. We’ll dive into your challenges, discuss specific use cases, and uncover solutions that maximize the value of your technology. - Coffee + Crams (Live + On-Demand Webinars)
Stay ahead of the curve with sessions covering new releases, Dynamics 365 and Power Platform product updates, and best practices on customer engagement. - Scenario-Based Learning Toolkits
Get hands-on with practical guides built around real business challenges. Each learning toolkit is crafted around specific scenarios, from sending your first email to learning the basics of Dynamics 365 Sales, providing subscribers with step-by-step guidance and actionable strategies to solve common business challenges. - Event Access & Early Insights
Be the first to know about upcoming webinars, workshops, and exclusive events designed to help you connect, learn, and grow.
- Self-Paced Courses
What You Deserve Out of a Learning Platform
Having the right tools is only half the battle; knowing how to use them effectively is what drives real results. The Knowledge Hub bridges the gap between technology and execution, helping teams turn potential into performance. What that matters:-
- 91% of companies with 10+ employees use CRM software, but fewer than 40% fully implement it due to poor training and low adoption. (crm.org)
- CRM platforms deliver an average ROI of $8.71 for every $1 spent, yet 33% of CRM projects fail, often due to lack of user enablement. (nalashaadigital.com)
- Companies that prioritize learning and enablement are 2x more likely to achieve ROI success and see up to a 300% increase in conversion rates. (octaria.com)
Key Benefits at a Glance
| Benefit | What You’ll Receive |
| Flexible Learning | Learn at your own pace, on your own time |
| Expert Access | Book 1:1 time with real consultants |
| Real-World Scenarios | Content built around actual business challenges |
| Event Perks | Early access to webinars and workshops |
| Always Fresh | Regularly updated with new content and insights |
Who’s It For?
The Knowledge Hub is built for professionals who want to do more than just use their marketing and CRM tools; they want to master them. Whether you’re deep in the weeds of campaign automation or leading a digital transformation initiative, the Knowledge Hub is designed to meet you where you are and help you level up.
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- Marketing Automation Specialists looking to sharpen their skills
- CRM Admins who want to better support their teams
- Sales & Service Leaders aiming to drive smarter engagement
- Anyone using Dynamics 365 CE who wants to make the most of these tools
Ready to Dive In?
The Knowledge Hub is your shortcut to smarter, more confident customer engagement. Whether you’re looking to solve a specific challenge or just stay ahead of the curve, we’ve got the tools, tips, and talent to help you get there.
Join the Knowledge Hub and start exploring today.
