Leveraging Dynamics 365 Customer Insights, Sales, and Customer Service, fictitious Contoso Coffee brings marketing, business development, and operations together to deliver an end-to-end connected experience for customers.
New release, new features! We're dropping six updates worth checking out in the most recent release of Customer Insights - Journeys.
Choosing the right Customer Data Platform (CDP) can be overwhelming—but we’ve got you covered! In just 60 seconds, we’ll walk you through six key factors to consider, from data integration to security and scalability. Whether you’re looking to unify customer data,...
![[Webinar] Optimizing Marketing Content to Master the Sales Funnel](https://coffeedunninc.wpenginepowered.com/wp-content/uploads/Webinar-MSDynamics-world-Optimizing-Marketing-Content-to-Master-the-Sales-Funnel-400x250.jpg)
We had the honor of joining an expert panel discussion alongside Rick McCutcheon, Marie Wiese, and Mary Miller for MSDynamicsWorld and the PartnerTalks series, Secrets to Selling Dynamics. In this session, we explored key insights on optimizing marketing content for...
Moving assets across environments in Dynamics 365 Customer Insights - Journeys? In this week’s #Sixin60, senior solution consultant Jackie Hunt shares six quick tips to streamline the process using PowerApps.
![[Webinar] 25 Tips in 25 Minutes: Dynamics 365 Customer Insights – Journeys](https://coffeedunninc.wpenginepowered.com/wp-content/uploads/2024/10/25-Tips-in-25-Minutes-Dynamics-365-Customer-Insights-Journeys-400x250.png)
Level up your marketing skills with Dynamics 365 Customer Insights - Journeys! In just 25 minutes, you’ll discover 25 powerful tips on how to use the ever-growing set of features at your fingertips and become an omnichannel champion. In this on-demand webinar we'll...
Whether you're a marketing leader strategizing the next big campaign or a marketer looking to accelerate your workflow, understanding the Copilot agents within Dynamics 365 Customer Insights – Journeys can help simplify (+ amplify) your marketing efforts from creation...
As of June 30, 2025, the Outbound marketing module is gradually being removed. To avoid interruptions, stop using Outbound marketing and transition to Real-time Journeys (RTJ). Bookmark this checklist for valuable insights and actionable steps to help migrate your...
It’s official: As of June 30, 2025, the Outbound marketing module is gradually being removed. To avoid interruptions, stop using Outbound marketing and transition to Real-time Journeys. If you’re still using Outbound marketing (OBM), we’ve got some info for you on...
A flip of the switch and your new technology is ready to go, right? If only. To successfully implement your next solution, it's important to know what to expect. Let's break down some common implementation myths: Myth: Implementation is simply toggling switches on...