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Dynamics 365 Sales

The Fractured Customer Journey

The Fractured Customer Journey

How Digital Transformation and Artificial Intelligence Have Affected the Traditional Sales FunnelSeismic shifts in customer behavior and digital transformation over the past few years have obliterated what organizations would define as the traditional buyer journey....

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Coffee + Cram: Copilot 101 in Dynamics 365 Sales

Coffee + Cram: Copilot 101 in Dynamics 365 Sales

New to Copilot for Sales? Watch on-demand for a Copilot 101 class as Jackie Hunt, Serina Kwok, and Megan Clark walk through the powerful capabilities within D365 Sales, including its newest Sales Agent. You'll learn how Copilot streamlines daily tasks, enhances...

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Six Secrets to Copilot Success in Customer Engagement

Six Secrets to Copilot Success in Customer Engagement

In this engaging, on-demand 1-hour webinar, you'll discover how to harness the power of Copilot to drive commercial success and transform your business operations. Thomas Manders, Founder + Managing Director of Coffee + Dunn, along with Rick McCutcheon, strategic...

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Busting Common Implementation Myths

Busting Common Implementation Myths

  A flip of the switch and your new technology is ready to go, right? If only. To successfully implement your next solution, it's important to know what to expect. Let's break down some common implementation myths: Myth: Implementation is simply toggling switches on...

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