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Dynamics 365
Coffee + Cram: The Marketing Reality Check – Turning Data Into Measurable Revenue Impact
#26in'26Tuesday, January 27th 9AM PST / 12PM ESTCMOs are under constant pressure to justify spend, align teams, and show real revenue impact. So why are most organizations are still operating with disconnected data, conflicting dashboards, and metrics that don’t stand...
Marketing Automation Implementation – Step-by-Step Plan
Your marketing team sends hundreds of emails monthly, but engagement rates keep dropping. The sales team complains about unqualified leads, while customer service can't track interactions across channels. Sound familiar? You're not alone, and there's a better way to...
Microsoft Copilot for Sales – Tips, Tricks, and Strategies
Your sales team spends over a quarter of their week on manual data entry, CRM updates, and follow-ups, which is time they could spend building customer relationships or closing deals. But AI is transforming this reality fast. Tools like Microsoft Copilot Sales Agent...
AI Training for Employees – Drive Adoption Beyond the Tech
Your employees are eager to use AI-driven tools, but without the right training, even the most innovative systems go underused. So why is training so important? AI training for employees equips them with the skills to understand, use, and trust artificial...
Getting Started With AI – All You Need to Know
Are you finding it difficult to navigate Microsoft Dynamics 365’s AI features or unsure how to make the most of its intelligent tools? Many users share this challenge, especially those new to generative AI and its role in making conversational AI possible within...
Six Tips in 60 Seconds: Building An Agent
Building an agent🤖? Start with a strong foundation. In this week’s #Sixin60, we share six essential tips to create agents that are purposeful, user-friendly, and continuously improving.
Customer Data Platform Best Practices – Do This Before You Start
Driving better customer engagement with a customer data platform takes more than just picking the right software and turning it on. To see real results, your business needs a thoughtful approach that goes beyond the initial setup. But most businesses go wrong at the...
Dynamics 365 Training – Fast Track Your Success
Contrary to popular belief, implementing a new software solution successfully takes more than the proverbial simple flip of a switch. There's no stressing enough that any piece of technology only works as well as the process and people it supports, which means...
Connecting Marketing Impact to Revenue Growth: Building a Modern Value Measurement Framework
Discover how CMOs and CROs can connect marketing performance to measurable revenue growth. Learn Coffee + Dunn’s modern value measurement framework—aligning strategy, technology, and AI-driven insights with Microsoft Dynamics 365 to measure what truly matters.









