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Dynamics 365

The Fractured Customer Journey

The Fractured Customer Journey

How Digital Transformation and Artificial Intelligence Have Affected the Traditional Sales FunnelSeismic shifts in customer behavior and digital transformation over the past few years have obliterated what organizations would define as the traditional buyer journey....

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B2B Customer Engagement Explained: Tools, Metrics & Mistakes

B2B Customer Engagement Explained: Tools, Metrics & Mistakes

B2B customer engagement isn’t about showing up when something’s broken. Or sending a check-in email after six months of silence. Real engagement today means being proactive. It means understanding your customer’s goals, pain points, and timing, often before they say a...

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23 Email Marketing Automation Examples That Actually Work

23 Email Marketing Automation Examples That Actually Work

We all know Tony Stark—the genius billionaire who can build a suit mid-air. But let’s not forget J.A.R.V.I.S.—the loyal AI assistant working behind the scenes, automating, optimizing, and saving Stark from total chaos more times than we can count. Now imagine...

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Copilot Wizardry in Dynamics 365 Customer Insights

Copilot Wizardry in Dynamics 365 Customer Insights

Watch on demand as Jessica Skinner and Tim Manders explore what AI means for users of Dynamics 365 Customer Insights. In this session, you'll get a firsthand look at Copilot features in both CI - Journeys and CI - Data, plus insights into how generative AI is evolving...

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Is Your Tech Costing You Revenue?

Is Your Tech Costing You Revenue?

Technology should fuel growth, not hinder it. In this live panel, leaders from Coffee + Dunn and CongruentX discuss: Common pitfalls in the customer engagement landscape The cost of the wrong technology How revenue leaders leverage technology to maximize growth The...

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