Six Tips in 60 Seconds: Tailor the customer experience with Journeys in Real-time Journeys

Architecting the right journey isn’t just about sending messages to reach customers—it’s about understanding them at every touchpoint, from the moment they enter the journey to the moment they reach the intended goal.

This week’s #Sixin60 gives a peek into tips + tricks in Dynamics 365 Customer Insights – Journeys that enables each customer to follow the right communication path at the right time.

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Customer Data Platform vs. CRM: What’s the Difference?

In the current digital environment where customers expect personalized experiences at every turn, data is king. However, you must go beyond simply collecting data to gain a true competitive advantage. You need a way to unify and deploy it, hence the CRM vs CDP...