Architecting the right journey isn’t just about sending messages to reach customers—it’s about understanding them at every touchpoint, from the moment they enter the journey to the moment they reach the intended goal.
This week’s #Sixin60 gives a peek into tips + tricks in Dynamics 365 Customer Insights – Journeys that enables each customer to follow the right communication path at the right time.
Think about all the things vying for your customers’ attention daily. They've got an overflowing inbox, social media notifications, and an unending stream of online content. How can you capture their attention when you've got such stiff competition? The first step...
See how Contoso Coffee uses Dynamics 365 Customer Insights – Journeys and Data to deliver personalized, data-driven marketing. Follow a real customer journey from ad click to purchase, powered by AI, automation, and unified data. Watch the demo and explore what’s...
How Digital Transformation and Artificial Intelligence Have Affected the Traditional Sales FunnelSeismic shifts in customer behavior and digital transformation over the past few years have obliterated what organizations would define as the traditional buyer...