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Coffee + Dunn
Customer Journey Orchestration

Customer Journey Orchestration

As Dynamics 365 Marketing solutions subject matter experts, Microsoft asked Coffee & Dunn to develop a Dynamics 365 Marketing Customer Journey Orchestration demo for the Microsoft Technical Specialists. Customer Journey Orchestration (CJO) is the latest feature...

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Microsoft is a customers’ choice in CRM lead management

Microsoft is a customers’ choice in CRM lead management

Lori LamkinVice President, Dynamics 365 Marketing Dina ApostolouSr. Director, Microsoft Dynamics 365 Product Marketing    Dynamics 365 Marketing Marketing Automation Sales Sales Force Automation In another era, people will talk was a warning. Today, it’s a...

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Persona Creation Guidance

Persona Creation Guidance

A customer persona is a detailed description of your target customer. The goal for creating customer personas is to deeply understand the audience you’re targeting so you can deliver effective, personalized and meaningful communications in the manner and tone they...

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