Why Coffee + Dunn
Our Mission
Our goal is to connect organizations to solutions and expertise that deliver effective customer-first engagement strategies. We know how important customer engagement is to driving growth and optimizing value, so we’ve built our business around helping your business succeed.
Only Coffee + Dunn:
Collaborates weekly with Microsoft’s product development teams
Partnering With Us
Technology is often seen as the ultimate driver of revenue generation, but it only works if it’s in alignment with the strategic goals of the whole organization.
Similarly, marketing is important, but it’s only part of the connected experience. Without a proper plan, you risk focusing on something other than the customer, resulting in higher operating costs, inefficiencies, and less purposeful interactions.
At Coffee + Dunn, we recognize this and assist you in making a strategic plan that factors in marketing, sales, and customer service and incorporates people, process, and technology. We’re more than a marketing partner or implementation company — our team knows what it takes to create the full, connected experience.
Client Success Stories
Preserving customer trust through Dynamics Customer Insight + Customer Voice
Solution alignment allows Rush Enterprises to enhance customer retention through personalization and accelerated system adoption Effective solution alignment is pivotal in enhancing customer retention, and Rush has exemplified this through their strategic...
Success Story: Redefining + Redesigning Data with Dynamics 365 Customer Insights
Montgomery County Community College (MCCC) sought to do more than provide quality, affordable education (an impressive feat on its own); it wanted to elevate the way they communicated and engaged with students, a testament to their unwavering commitment to student...
Leading insurance firm boosts channel effectiveness with Dynamics 365 CI – Journeys
A leading Virginia-based insurance company leveraged Dynamics 365 as they sought to manage their investor relations events in a system that could tie into their customer relationship management database. Challenge Disparate systems across event management...
Let’s get this (partnership) started.
Building the ultimate connected experience can feel overwhelming, but it doesn’t have to be. Discover how our solutions can drive growth and optimize value for your business today.