BEYOND THE EXPERIENCE.
Microsoft Dynamics 365 Customer Engagement
CUSTOMER ENGAGEMENT MEANS MORE THAN SALES FORCE AUTOMATION.
Coffee + Dunn consistently guides leading companies to understand their customers, their persona, their buying journey, and the messages that will influence customer behavior. We help our customers improve processes and make smart, strategic decisions about new technology investments across all aspects of CE, keeping them well ahead of today’s continually changing marketplace. We’ll help you:
- Study customer behaviors and preferences to create an optimal customer experience
- Identify the optimal campaign strategies that respond to the changing marketplace
- Balance alignment of sales and marketing talent and resources for the best mix of skills and expertise to future-proof your team
- Define the best marketing processes to foster productivity, visibility and innovation
- Apply new technologies to improve your results
Whether you’ve automated partially, or not at all, Coffee + Dunn can help you make sense of the options, and benefit in a big way with Customer Experience Design including:
- Sales and Marketing alignment
- Audience definition/persona development
- Customer journey maps/campaign automation
- Marketing Automation (MA) application selection
- Key Performance Indicators and Data Analytics
- Integration with leading MA solutions
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Efficiency, Alignment and Impactful ROI Await
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